IJRSS VOLUME 22

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ISSN 2307-227X

IJRSS VOLUME 22

Title

TOTAL QUALITY MANAGEMENT MODEL AND BALANCED SCORECARD TO IMPROVE THE QUALITY OF VOCATIONAL HIGH SCHOOL 

Author/s SUSGRANDINI HUSEIN, ACHMAD SANUSI, IIM WASLIMAN, ABDORRAKHMAN GINTINGS
Source International Journal of Research in Social Sciences pg 01-13 Vol 22. No. 01– 2018
Abstract

Accountability and performance must be carried out promptly in providing excellent service by vocational education. Currently, Total Quality Management (TQM), which is a philosophy of continuous quality improvement, is adopted By Vocational High School in this country. Related to that, the majority of studies indicate that the application of this management technique has been able to trigger an increase in school performance. Preliminary studies indicate that the underlying cause of the low benefits of TQM implementation is the lack of ….

Keywords Balanced Scorecard (BSC), Quality Improvement, Vocational High School (VHS), Total Quality Management (TQM)
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IJRSS_vol22_p1_Apr18_Susgrandini Husen